Important information

About New Year’s Eve

Here you will find important information regarding your visit at Wallmans Dinnerparty – New Year in the Circus Building. Please read this and do not hesitate to contact us via telephone +45 3316 3700 or email wecare@wallmans.com if you have any questions. You can also find answers to frequently asked questions in our FAQ.

Please share this information with the rest of your party.

PROGRAMME

5.00 PM
We open the doors to the Circus Building. Delightful entertainment in the foyer

5.30 PM
Seating. You and your guests will be seated in the Circus Hall

6.00 PM
The doors to the Circus Hall are closed

6.00 PM – 6.15 PM
The King’s New Year’s speech

6.15 PM – 11.00 PM
Dinnerparty with delicious 5-course dinner. Drinks are purchased separately

11.00 PM – 11.55 PM
DJ and dance

11.55 PM – 12.00 AM
Count down – HAPPY NEW YEAR!

12.00 AM – 4.00 AM
The Circus Building’s New Year Afterparty (open for new guests at 1.00 am.)

We take precaution for time changes.

We recommend that you arrive at the Circus Building at 5.00 pm, where we welcome you and your party.

Seating in the hall begins when you arrive at the Circus Building. Please note that the exact table placement is indicated at the entrance to the Circus Hall, where your name must be mentioned.

TICKETS

Once you have ordered tickets for Wallmans Dinnerparty – New Year, you will receive a confirmation from us. You will not receive any ticket(s) and the confirmation is therefore your evidence of purchase. You do not have to bring the confirmation in the evening.

Please note that the purchase is binding, which means that it is generally not possible to move a party from one day to another.

SERVICE FEE INCL. VAT

Wallmans service fee covers Wallmans average costs associated with handling your purchase. The amount will be between DKK 0 and DKK 50 per purchased ticket – depending, among other things, on the category and the terms we have negotiated with our ticket system.

MENU & BEVERAGE

There will be served a 5-course New Year menu. If you have allergies, diabetes or something similar, Wallmans should be informed no later than one week before the show date. Remember to show the selected menu to your party, as we cannot change / adjust on the day of the Dinnerparty. Drinks are purchased separately.

There are always a lot of guests celebrating New Year’s Eve in the Circus Building, and therefore our bar staff will be busy upon arrival. We highly recommend that you pre-order your beverages so they will be ready for your table when you arrive. Pre-orders must be received by us no later than December 27, 2024.

NEW YEAR’S EVE INCLUDES:

  • Entrance
  • Cloakroom
  • Welcome drink
  • The Queen’s New Year’s speech
  • Critically acclaimed show
  • 5-course New Year’s menu
  • Coffee / tea
  • Champagne & Danish Marzipan ring cake
  • New Year Afterparty

CASH

Be aware that it is not possible to pay with cash in the Circus Building.

THE CLOAKROOM

Our cloakroom is free and staffed throughout the evening.

You are not allowed to bring outerwear and large bags into the Circus Hall due to safety reasons. Only small handbags are allowed. If you need to store a larger bag in the cloakroom, the guards in the Circus Building may require to take a look inside.

Loose items such as hats, gloves and scarves must be placed in a closed bag or pocket and not in, for example, a jacket sleeve, where they risk falling out. The Circus Building does not take responsibility for loose items that have not been stored correctly.

If your clothes or possessions in the cloakroom get damaged during your visit, we offer compensation up to a maximum of DKK 1,000. Documentation of the damage having occured during your visit in The Circus Building may be requested.

SEATING

We try wherever possible to seat our guests in the same age group, so if you have not informed us the age of your guests, we recommend you to contact us with that information.

Groups and parties with reservations made in the same name will be guaranteed seating next to one another. However, groups with more than 8 people might be seated at two tables next to one another. Wallmans has tables for up to 12 people.

Due to fire safety in the Circus Hall, our tables only have a certain length and width. At the 8-persons tables you sit a bit tight and we hope for our guests’ understanding of this

Most of the tables in the Circus Building are for 6 or 8 people, so we recommend that you get your friends together and book an entire table. If you cannot fill a whole table, you may just be seated with another party! But of course this can make the evening even more exciting!

If a group cannot fill up a table, it can happen that you will be seated as a second or third pair on the table but within the category. We work as a starting point for “first ordered the best seats”

Please note that we can never guarantee a specific table.

CATEGORY CIRCUS RING

Guests seated in the category Circus Ring will around 11.00 pm be seated at tables behind the bar when the Circus Ring will be changed into the dancefloor. Bubbles and cake will be served at the new tables. The Wallmans staff will assist in devising the new seats.

PREREQUISITES FOR CATEGORY D

Tickets in category D have limited view to the front of the stage and no view to the back of the stage. The guest must leave the table at 10.30 pm and experience the last show number, standing.

Between 11.00 pm – 11.55 pm you are welcome to stay in the bar in the Circus Hall, on the dance floor or go to our Circus bar in the foyer where you also will find seats.

A voucher will be handed out, which applies to 1 glass of bobbles for midnight. The voucher can be used in the bars in the Circus Hall between kl. 11.30 pm – 11.50 pm.

The price does not include Marzipan ring cake and cannot be pre-ordered or bought in the evening.

ARRIVING LATE

Should you arrive late for Wallmans Dinnerparty New Year, you are not guaranteed the full menu as the servings follow an established show program.

AGE LIMIT

Wallmans Dinnerparty – New Year is an evening event for young people and adults. The age limit is min. 12 years because there may appear loud music and sexual references in the show. Guests under the age of 18 must leave the Circus Building no later than 00.30 am.

Moreover, due to our alcohol-licenses, guests under the age of 18 are not allowed to consume alcohol in the Circus Building. If this rule is violated, the whole group may be asked to leave.

WHEELCHAIR USERS AND ELEVATOR

If you are a wheelchair user, have walking difficulties or otherwise have a special need, you need to inform us about this via mail when you order tickets. If you make your booking online, you should send an email with the information afterwards.

If we do not receive the information before your visit, it is not certain that we will be able to meet the need in the evening, due to the terms of our fire approvals. We may therefore unfortunately have to reject the person or persons in question without a refund.

NB! You must be able to present an email from us, where we have confirmed that we can fulfill the need.

It is possible for people with disabilities to experience Wallmans Dinnerparty. We have the “Good Access” label, which means that we can accept people who are affected by various forms of disability. Read more here on godadgang.dk.

Wheelchair users are always placed on the 5th floor in the hall and can access the dinner show via an elevator in our lobby. We have room for max. 4 people in wheelchairs per. evening. Please be aware that tickets only can be booked for category 3 and category 4 due to fire safety.

In the event that our lift is out of service on the day due to technical difficulties, you will be offered a new date or get your money back.

In our foyer there are two handicap toilets (shown by signage).

SENSITIVITY TO LIGHT

For those who are sensitive to light, please note that Wallmans Dinnerparty includes a varied, vibrant light show.

SERVICE

In order for us to provide the best service, it’s important that you address your waiter in the evening if you experience something that you are not satisfied with. It is very important, so we are able to give you and your party the best experience in the evening and handle any feedback afterwards.

EXPULSION

If you, as a guest, do not follow the staff’s/security’s instructions, this may result in expulsion.

CANCELLATION

Cancellation must be made by sending an email to wecare@wallmans.com.

The service fee of DKK 20 per. person is not refundable in case of cancellation or reduction.

CANCELLATION POLICY FOR GROUPS OF 24 PEOPLE OR LESS

Cancellation of tickets must be made no later than 30 days before the show date.

For a cancellation or reduction between 30 and 8 days before the show date, you will be charged 50% of the total price.

By cancellation or reduction later than 8 days before the show date, the full amount will be charged.

CANCELLATION POLICY FOR GROUPS OF 25 AND MORE

Cancellation of tickets must be made no later than 90 days before the show date.

For a cancellation or reduction between 90 and 8 days before the show date, you will be charged 50% of the total price.

By cancellation or reduction later than 8 days before the show date, the full amount will be charged.

SOCIALLY CRITICAL DISEASE

Should covid-19 or another disease be categorized as a socially critical disease, we will follow the government’s general rules and injunctions, and the following will apply:

In the event of cancellation by Wallmans (the organizer)
You will receive a voucher for the amount of your total booking, which will be valid for 3 years.

If 1 person in the group is infected with corona (documentation is needed), the ticket for the person in question will be refunded if we are notified no later than 9.00 am on the show day itself *. The amount covers the ticket as well as any beverages.

If you are only 2 people, and one of you is infected with a socially critical disease, the booking can be moved to another day, if we are notified no later than 9.00 on the show day itself.

FORCE MAJEURE

The customer cannot invoke force majeure as grounds for cancellation. In case of force majeure or closure based on the current situation, tickets will be moved to another date, or alternatively a gift certificate will be issued on the amount receivable.

If the event is canceled due to COVID-19 or another pandemic because of legislation or orders from authorities, the tickets will be moved to another date, alternatively gift cards will be issued for the amount receivable. The amount paid in will not be refunded.

WE CARE ABOUT THE ENVIRONMENT

We have an active environmental policy, which constantly aims at reducing the company’s environmental footprint. Among other things, we are focusing on reducing food waste and waste in the restaurant. In addition, we have set up recycling bins for paper and cardboard, which are actively used by all departments.

Our fierce chefs have years of experience in putting together an exquisite menu, both in terms of the selection and quantity of ingredients.

The Circus Building is Green Key certified. Read more about Green Key here.

SHOW RESPONSIBILITY AND RESPECT

A visit to Wallmans in the Circus Building is a party with entertainment, good food and drink. There can be up to 1000 guests at a Dinnerparty, and we expect all our guests to show responsibility and respect.

As a guest, you will be kindly escorted out of the building in the following cases:

  • By behavior that is a nuisance to our staff and the other guests
  • In case of vomiting as a result of excessive consumption of alcohol. You will subsequently be charged DKK 800 for the damage to the Circus Building’s inventory.
  • By forcing a fire door without this being justified

EXPULSION

If you, as a guest, do not follow the staff’s/security’s instructions, this may result in expulsion.

NO TO SEXUAL HARASSMENT AND VIOLENCE

We clearly distance ourselves from behaviors such as sexual harassment, abusive behavior, violence and violent behavior, both in relation to our employees and our guests. Behavior of these types can lead to expulsion from our venue.