FAQ2024-05-24T13:22:57+00:00

FAQ

What is included in the price?2024-04-29T09:51:54+00:00

Cloakroom, show, 4-course dinner (Wallmans menu, Vegetarian menu or Vegan menu) & nightclub. Beverages are purchased separately.

How often is there a new show?2024-04-29T09:51:54+00:00

Once a year. A show plays from the end of August – June.

Is the show suitable for people who are sensitive to light?2024-04-29T09:51:54+00:00

For those who are sensitive to light, please note that Wallmans Dinnerparty includes a varied, vibrant light show.

Is there a cloakroom?2024-04-29T09:51:54+00:00

Yes. The cloakroom is free for all guests and is open from 5.30 pm. It is staffed throughout the evening.

Remember to take good care of your cloakroom number, as this must be shown in order to be given the corresponding jacket.

You are not allowed to bring outerwear and large bags into the Circus Hall due to safety reasons. Only small handbags are allowed. If you need to store a larger bag in the cloakroom, the guards in the Circus Building may require to take a look inside.

Loose items such as hats, gloves and scarves must be placed in a closed bag or pocket and not in, for example, a jacket sleeve, where they risk falling out. The Circus Building does not take responsibility for loose items that have not been stored correctly.

If your clothes or possessions in the cloakroom get damaged during your visit, we offer compensation up to a maximum of DKK 1,000. Documentation of the damage having occured during your visit in The Circus Building may be requested.

What happens if I’m late?2024-04-29T09:51:54+00:00

If you arrive late for Wallmans Dinnerparty, you cannot expect to get the full menu, as the servings follow an established show program.

When is the nightclub open?2024-04-29T09:51:54+00:00

The nightclub starts approx. 11.00 pm all show days. Fridays and Saturdays we have a DJ.
The nightclub is open to new guests from 11.30 pm. The age limit is minimum 25 years.

When does the Dinnerparty start and end?2024-04-29T09:51:54+00:00

Wallmans Dinnerparty starts at 6.00 pm, but we recommend that you arrive before. At 11.00 pm the show is over, and the party in the nightclub has started.

When do the doors open?2024-04-29T09:51:54+00:00

The Circus Building opens at 5.30 pm with access to the bars and toilets in the foyer. From 5.50 pm you can enter your reserved seats in the Circus Hall.

Can I have the recipe for the soup?2024-04-29T09:51:54+00:00

YES! You can download it here. NB! It is in Danish.

Are drinks included in the price?2024-04-29T09:51:54+00:00

No, drinks are purchased separately. There are always a lot of guests in the Circus Building, and therefore our bar staff will be busy upon arrival. We highly recommend that you pre-order your beverages so they will be ready for your table when you arrive.

Do you take allergies into account?2024-04-29T09:51:54+00:00

Yes, if you have any allergies, diabetes or something similar, we just need to be informed of this no later than one week before the show date.

Can you help if I need an umbrella?2024-04-29T09:51:54+00:00

Yes, all guests are offered an umbrella if it rains while waiting to enter Wallmans Dinnerparty in the Circus Building.

For DKK 175 you can buy the beautiful and sustainable umbrella to take home. Contact one of our guards who will help you.

I forgot something?2024-04-29T09:51:54+00:00

Please contact us via email lostandfound@wallmans.com.

An administration fee will be charged for handling the lost property if you want it to be send.

Do you have a dress code?2024-04-29T09:51:55+00:00

Dress to impress! Our guests are dressed for a festive evening in the Circus Building, so find your nice clothes and polish your dancing shoes.

We love that our guests have different styles and tastes, but do not accept club badges, back badges and political messages.

How are you seated?2024-04-29T09:51:55+00:00

In the Circus Building we have 4, 6, 8, 10 and 12 person tables, but not all types of tables are available in all categories.

Most of the tables in the Circus Building seat 6-8 people. If you are less than 6 people, you may expect having to share the table with another party, but this would, of course, only make the evening even more festive (it often applies to parties of 2 people).

This will in particular be the case during weekends and the busy Christmas season (November-December).

Due to fire safety regulations in the Circus Hall, our tables are only allowed to be of a certain length and width. At the Hall’s 8-person tables, people sit quite closely together, and we hope guests will understand this.

When purchasing tickets for category lower A or B, you might be seated at some of the round gala tables by the main stage. These tables will be removed at the beginning of the nightclub at 11.00 pm to make room for the dance floor.

Can I move my booking to another day?2024-04-29T09:51:55+00:00

No, it is generally not possible to move a company from one day to another.

Can I pay by invoice?2024-04-29T09:51:55+00:00

Yes! Contact Customer Care via telephone +45 3316 3700 or email wecare@wallmans.com for more information.

Can I cancel?2024-04-29T09:51:55+00:00

CANCELLATION POLICY FOR GROUPS OF 24 PEOPLE OR LESS

Cancellation of tickets must be made no later than 30 days before the show date.

For a cancellation or reduction between 30 and 8 days before the show date, you will be charged 50% of the total price.

By cancellation or reduction later than 8 days before the show date, the full amount will be charged.

CANCELLATION POLICY FOR GROUPS OF 25 AND MORE

Cancellation of tickets must be made no later than 90 days before the show date.

Up to 10% of the number of participants can be reduced free of charge up until 8 days before the show date.

For a cancellation or reduction of more than 10% of the number of participants, between 90 and 8 days before the show date, you will be charged 50% of the total price.

By cancellation or reduction later than 8 days before the show date, the full amount will be charged.

Special terms for Friday & Saturday in November and December
Cancellation of tickets must be made no later than 90 days before the show date.

For a cancellation or reduction between 90 and 8 days before the show date, you will be charged 50% of the total price.

By cancellation or reduction later than 8 days before the show date, the full amount will be charged.

SOCIALLY CRITICAL DISEASE

Should covid-19 or another disease be categorized as a socially critical disease, we will follow the government’s general rules and injunctions, and the following will apply:

In the event of cancellation by Wallmans (the organizer)
You will receive a voucher for the amount of your total booking, which will be valid for 3 years.

If 1 person in the company is infected with corona (documentation is needed), the ticket for the person in question will be refunded if we are notified no later than 9.00 am on the show day itself *. The amount covers the ticket as well as any beverages.

If you are only 2 people, and one of you is infected with a socially critical disease, the booking can be moved to another day, if we are notified no later than 9.00 on the show day itself.

Cancellation must be made by sending an email to wecare@wallmans.com.

The service fee of DKK 20 per. person is not refundable in case of cancellation or reduction.

Someone in the company is in a wheelchair, how do we take care of it?2024-04-29T09:51:55+00:00

If you are a wheelchair user, have walking difficulties or otherwise have a special need, you need to inform us about this via mail when you order tickets. If you make your booking online, you should send an email with the information afterwards.

If we do not receive the information before your visit, it is not certain that we will be able to meet the need in the evening, due to the terms of our fire approvals. We may therefore unfortunately have to reject the person or persons in question without a refund.

NB! You must be able to present an email from us, where we have confirmed that we can fulfill the need.

Wheelchair users are always placed on the 5th floor in the hall and can access the dinner show via an elevator in our lobby. We have room for max. 4 people in wheelchairs per. evening. Please be aware that tickets only can be booked for category B and C due to fire safety.

In the event that our lift is out of service on the day due to technical difficulties, you will be offered a new date or get your money back.

In our foyer there are two handicap toilets (shown by signage).

We have the “God-Adgang” label. Read more here

Where do I find my ticket?2024-04-29T09:51:55+00:00

We have a ticket-free system, but you always receive a confirmation from us after your purchase. You just have to state the name of the person who bought the tickets at the entrance to the Hall. If you have provided a company name, this must be stated.

Please note that the purchase of tickets for Wallmans Dinnerparty is binding, which means that it is generally not possible to move a company from one day to another. See the question: Can I cancel?

Where can I park my car?2024-05-08T09:47:27+00:00

In the Circus Building we have 2 options for parking:

APCOA PARKING

Get a 50% discount (20 DKK per hour including the discount) on parking in Axel Towers. It is located directly in front of the the Circus Building’s main entrance*. Please use the “APCOA FLOW” app and park in the area with code 3555.

Click here and follow the procedure at apcoa.dk.

Please contact APCOA PARKING on +45 4526 7690 if you have any questions.

Q-PARK

Get up to 48% discount on parking in the car park Q-Park Vesterport in Nyropsgade 42*. It is only a few minutes walk from the Circus Building.

All you need to do is scan the QR code that you receive in your order confirmation, when you have completed the order via the link below .

Click here and follow the procedure at Q-park.dk.

*Wallmans cannot be held responsible for any technical problems with parking at Axel Towers or Q-Park. Unfortunately, if the app or vending machine doesn’t work, you can’t get a discount. Neither is a retroactive discount.

Which gift cards can I use?2024-04-29T09:51:55+00:00

If you are lucky to own a gift card for Wallmans Dinnerparty, either from us, purchased via Ticketmaster, GoDream, GoGift, Smartbox, Truestory.dk (formerly DuGlemmerDetAldrig) or similar, please inform Customer Care.

How do I pay?2024-04-29T09:51:55+00:00

If you book your tickets online via wallmans.dk, you pay by card. If you contact Customer Care by phone or email to book tickets, payment is made by phone via your card or a payment link (please note that the amount must be paid within 3 working days and that you will not receive a receipt when you use this payment method).

Do you have an age limit?2024-04-29T09:51:55+00:00

Wallmans Dinnerparty is an evening event for young people and adults. The age limit is min. 6 years, but we do not recommend that you bring children under the age of 12 because there may appear loud music and sexual references in the show.

Be aware that guests under the age of 18 must be accompanied by an adult and are not allowed in the nightclub after 11.00 pm. Moreover, due to our alcohol-licenses, guests under the age of 18 are not allowed to consume alcohol in the Circus Building. If this rule is violated, the whole company may be asked to leave.

Can I decide the table myself?2024-04-29T09:51:55+00:00

For Wallmans Dinnerparty, you buy a ticket for a category. We can never guarantee a specific table or location in the selected category, but we will always attempt to welcome your wishes at Customer Care. Companies will always be placed together in the chosen category, but if you count more than 8 people, the company can be placed at several tables side by side. You can hear more about this when you book your tickets at Customer Care.

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