FAQ

faq with practical information

As soon as you arrive at the Circus Building you will sense the very special atmosphere it exudes. The entertainment starts in the foyer, and you can purchase drinks in one of our bars until the doors to the Circus Hall are opened.

TICKETS

Once you have ordered tickets for Wallmans Dinnershow, you will receive a confirmation from us. You will not receive any ticket(s) and the confirmation is therefore your evidence of purchase. You do not have to bring the confirmation in the evening.

RECEIPT OF PAYMENT

When you have paid for your Wallmans Dinnershow tickets, you will not receive a receipt for your purchase. If you do not hear anything from us, your payment has been approved. We will contact you in case we do not receive your payment.

TIME SCHEDULE

at 5.30 pm

The doors are opened with live music in the foyer

aT 6.00 pm

The doors to the Circus Hall are opened, and you and your company will now be seated

aT 6.30 pm

Dinnershow with dining pauses in between acts

aT 10.40 pm

The nightclub begins

NB in the Christmas period (Nov.-Dec.), the show will end at 11.00 p.m. The nightclub will begin after this.

ALLOCATION OF TABLES

Wallmans can not promise or guarantee a specific table in the ordered category for the party. We will, however, always attempt to accommodate any wishes you may have.

Most of the tables in Wallmans seat 6-8 people. We therefore recommend that you gather your friends or family and book an entire table. If you are less than 6 people, you may expect having to share the table with another party. This would, of course, only make the evening even more festive. This will in particular be the case during weekends and the busy Christmas period (November-December).

Whole parties will always be placed in the same category, but if you are more than 8 people, you might be seated at several tables. For further info, please ask when ordering your tickets.

When purchasing tickets for category A or B, you might be seated at some of the round gala tables by the main stage. These tables will be removed at the beginning of the nightclub at 10.30 pm to make room for the dance floor. In most cases you will be seated at other tables in the Circus Hall where the festive evening can continue. We will of course do everything to make this possible, but we can not guarantee it.

Due to fire safety regulations in the Circus Hall, our tables are only allowed to be of a certain length and width. At the Hall’s 8-person tables, people sit quite closely together, and we hope guests will understand this. But at Wallmans Dinnershow luckily you are only ever going to be close to happy people in a festive mood.

If you downgrade the number of guests in your company, we will change the seating accordingly so that the number of guests in the company on the evening will match the number of seats at the table.

ARRIVING LATE

Should you arrive late for the dinnershow, you are not guaranteed the full menu as the servings follow an established show program.

THE CLOAKROOM

Guests in Wallmans Circus Building have free cloakroom facilities for storing their coats and belongings during the dinnershow. If your clothes or possessions in the cloakroom get damaged during your visit, Wallmans Circus Building offers compensation up to a maximum of DKK 1,000. In certain cases Wallmans Circus Building may request proof that the damage was done during your visit to the Circus Building.

Service

In order for us to provide the best service, it’s important that you address your waiter in the evening if you experience something that you are not satisfied with. It is very important, so we are able to give you and your company the best experience in the evening and handle any feedback afterwards.

WHEELCHAIR USERS

Wheelchair users are always placed at the 5th level in the Circus Hall. The lift in our foyer will transport wheelchair users to the Dinnershow. We can accommodate a maximum of 4 guests in wheelchairs per evening. In our foyer there are two toilets for disabled guests (well sign-posted). If you are a wheelchair user or are having difficulty walking, please let us know when you book your ticket, so our staff can help you to the best of their ability on the night.

AGE LIMIT

Wallmans Dinnershow is an evening event primarily meant for adults. However, we do not have a specific age limit at Wallmans. Actually, you get a 40%* discount on tickets for youth up and including 25 years. Remember to bring ID at the show, it must be presented on request. Guests under 18 must be accompanied by an adult. Read more here.

However, we do not recommend bringing small children, as the music is loud and there is no room to play by the table. Due to our alcohol-licenses, people under the age of 18 are not allowed to consume any alcohol at Wallmans. If this rule is violated, the whole company may be asked to leave. People under the age of 18 are not allowed in the nightclub after 11.00 pm.

*The discount cannot be combined with other discounts, promotions or bonus schemes and does not apply to existing bookings or bookings on Fridays and Saturdays in November – December and New Years Eve. 

SENSITIVITY TO LIGHT

For those who are sensitive to light, please note that Wallmans Dinnershow includes a varied, vibrant light show.

DRESS code

Dress to impress! Our guests for Wallmans Dinnershow are dressed for a festive evening, so find your nice clothes and polish your dancing shoes.

PARKING

In the Circus Building we have to options for parking:

Axel Tower

Get 20% off parking in the parking basement at Axel Tower, which is just across from the Circus Building (opposite side)*. You can use the app “Apcoa Flow”.

  1. You drive into the parking basement at Axel Tower and make your parking
  2. Click on this link to register your parking and follow this process:
    • Click “I accept and have read the privacy policy”
    • Enter your car’s license plate
    • Enter then the time you want to park
    • It is not necessary to add discount code, as the discount has already been deducted in the link
    • Click “Create Parking” and enter your personal information and receive a confirmation by email
    • Pay for your parking by credit card

NB! If you need to park for longer than initially assumed, please use the link again and extend your parking.

When you go to Axel Towers to pick up your car, you must remember your license plate to enter the building.

*Wallmans is not responsible for any technical issues with parking at Axel Towers. If the link (or app) does not work, unfortunately you can not get a discount. Contact Apcoa.

Q-park

Get 15% off discount on parking in the car park Q-Park Vesterport in Nyropsgade 42 – only a few minutes walk from the Circus Building.

  1. You pull a ticket at the entrance to the parking garage Q-Park Vesterport and then you park your car. Remember to bring your parking ticket when you leave the parking garage.
  2. When you enter the main entrance to the Circus Building, you will find Q-Park’s ticket machine next to the wardrobe. By entering your parking ticket at the ticket vending machine, the ticket is applied a barcode which subsequently triggers the discount.
  3. When you return to Q-Park Vesterport, insert the ticket into the payment machine. The discount is automatically deducted, and you can make your payment.

If you need to reserve a number of parking spaces in connection with a conference or event, please contact Q-Park directly for this service.

Read more about parking here Q-Park Vesterport.

SHOW RESPONSIBILITY AND RESPECT

A visit to Wallmans Circus Building means a party with a great show, excellent food, delicious wine and other great drinks. There can be as many as 1.000 guests at a Wallmans Dinnershow, and we expect that all our guests show a certain degree of responsibility and respect. If your behaviour proves a nuisance for Wallmans staff or the other guests, you will politely be escorted out of the Circus Building. If an excessive intake of alcohol should lead to vomiting during a dinner show, the guest in question will politely be escorted out of the Circus Building and subsequently fined DKK 800 for damage done to Wallmans’ property.

At Wallmans, we clearly distance ourselves from certain behaviors such as sexual harassment, violence and violent behavior, both in relation to our employees and our guests. Behavior of these types can lead to expulsion from our venue.

LOST PROPERTY

Any inquiries regarding lost property should be sent to Leif Andersen (Supervisor). E-mail: leif.andersen@wallmans.com, tel.: +45 5166 0606. N.B! In case the guest wishes to have send their lost property they will be charged an administration fee for the handling of the property.

WE CARE ABOUT THE ENVIRONMENT

In Wallmans, we have an active environmental policy, which constantly aims at reducing the company’s environmental footprint. Among other things, we are focusing on reducing food waste and waste in the restaurant. In addition, we have set up recycling bins for paper and cardboard, which are actively used by all departments.

Our professional chefs have years of experience in putting together an exquisite menu, both in terms of the selection and quantity of ingredients. Should you still be hungry after eating the selected menu, you can ask your waiter for an extra portion.

CANCELLATION

Cancellation must be done by sending an email to wecare@wallmans.com.

CANCELLATION POLICY FOR COMPANIES OF 19 PEOPLE OR LESS

You are free to cancel your tickets without any costs until 30 days before the show date. If you make a cancellation or reduction of the arrangement between 30 and 7 days before the show date, you will be charged 50% of the full price. If your tickets are canceled or reduced later than 7 days before the show date, you will be charged the full price.

CANCELLATION POLICY FOR COMPANIES BETWEEN 20 AND 80 PEOPLE

The event is free to cancel until 60 days before show date. Until 7 days before the show date, the event can be reduced by up to 10% of the ticket number at no cost. NB! In November and December it will be reduced with 2%.

By full cancellation or reduction of more than 10% of the ticket number, made between 60 days and 7 days before the show date, you will be charged 50% of the full amount. By cancellation or reduction of the event later than 7 days before the show date, you will be charged the full amount.

FORCE MAJEURE

Wallmans are entitled to cancel the contract in case of force majeure: an event we have no influence on and which can’t be predicted. It could for example be war, strike or natural disasters.

Wallmans are not attributed any liability for cancellation of the contract. If the cancellation is due to reservations that may be attributed to the customer, Wallmans may claim compensation from the customer.