Practical information

Faq

Here you will find practical information regarding your visit at Wallmans Dinnerparty in the Circus Building. Please read this and do not hesitate to contact us at +45 3316 3700 or at wecare@wallmans.com if you have any questions.

PROGRAMME

5.15 PM

We open the doors to the Circus Building. You and your company will be followed directly to the cloakroom when you arrive and then to your table 

6.00 PM

Dinnerparty. The 4-course dinner will be served between the different show acts

10.00 PM

Thank you for a wonderful evening!

We recommend that you arrive at the Circus Building at 5.30 pm, where we will welcome you and your company. The cloakroom will also be ready to receive you from this time.

Seating in the hall begins when you arrive at the Circus Building. Please note that the exact table placement is indicated at the entrance to the Circus Hall, where your company name must be mentioned!

Terms regarding corona

If 1 person in your company is infected with corona (documentation must be sent), the ticket for the infected person will be refunded, if we are notified no later than 9.00 on the show day itself *.

If you are only 2 people, and one of you is infected with corona, the booking can be moved to another day, if we are notified no later than 9.00 on the show day itself.

*In the event that the infected person is to be celebrated om the evening, the whole company can be moved to another day. 

Fever on arrival

You should never attend Wallmans Dinnerparty if you feel hot and feverish. People with fever will be rejected at the entrance and the ticket will not be refunded so close to the start of the show.

MENU & BEVERAGE

If you have allergies, diabetes, are vegetarian or have any special requests for the menu, Wallmans should be informed no later than one week before the show date. Drinks are purchased separately.

There are always a lot of guests in the Circus Building, and therefore our bar staff will be busy upon arrival. We highly recommend that you pre-order your beverages so they will be ready for your table when you arrive.

Be aware that all bars are cash-free. If you want to pay with cash, please contact the waiter at your table.

THE CLOAKROOM

Guests at Wallmans Dinnerparty in the Circus Building are not allowed to bring large coats and / or large bags in the Circus Hall. However, they have free cloakroom facilities for storing their coats and belongings. The cloakroom is staffed throughout the evening. If you need to store a larger bag in the, the guards in the Circus Building may have to take a look inside.

If your clothes or possessions in the cloakroom get damaged during your visit, we offer compensation up to a maximum of DKK 1,000. In certain cases we may request proof that the damage was done during your visit to the Circus Building.

SEATING

We can’t promise or guarantee, where within the booked category your party is seated, but we will always attempt to welcome your wishes.

Most of the tables in Wallmans seat 6-8 people. We therefore recommend that you gather your friends or family and book an entire table. If you are min. 4 persons you are guaranteed your own table.

Whole parties will always be placed in the same category, but if you are more than 8 people, you might be seated at several tables. For further info, please ask when ordering your tickets.

If you downgrade the number of guests in your company, we will change the seating accordingly so that the number of guests in the company on the evening will match the number of seats at the table.

ARRIVING LATE

Should you arrive late for Wallmans Dinnerparty, you are not guaranteed the full menu as the servings follow an established show program.

AGE LIMIT

Wallmans Dinnerparty is an evening event primarily meant for adults. However, we do not have a specific age limit at Wallmans. Actually, you get a 40%* discount on tickets for youth up and including 25 years. Read more here.

However, we do not recommend bringing small children, as the music is loud and there is no room to play by the table. Due to our alcohol-licenses, people under the age of 18 are not allowed to consume any alcohol at Wallmans. If this rule is violated, the whole company may be asked to leave. People under the age of 18 are not allowed in the nightclub after 11.00 pm.

THE STAGE NIGHTCLUB

THE STAGE nightclub* is open for new guests Friday/Saturday from 11.30 pm. Age limit 25 years.

*THE STAGE is temporarily closed due to COVID-19. We follow the authorities’ recommendations and will open when we get permission

SENSITIVITY TO LIGHT

For those who are sensitive to light, please note that Wallmans Dinnerparty includes a varied, vibrant light show.

WHEELCHAIR USERS AND ELEVATOR

It is possible for people with disabilities to experience Wallmans Dinnerparty. We are the “God-Adgang” mærket, which means that we can welcome people affected by various types of disabilities. Read more here at Godadgang.dk.

Wheelchair users are always placed on the 5th floor in the hall and can access the dinner show via an elevator in our lobby. We have room for max. 4 people in wheelchairs per. evening. Please be aware that tickets only can be booked for category B and C due to fire safety.

In our foyer there are two handicap toilets (shown by signage). If you are a wheelchair user or are having difficulty walking, please mention this when booking your ticket so that our staff can assist you in the evening.

DRESS CODE

Dress to impress! Our guests are dressed for a festive evening in the Circus Building, so find your nice clothes and polish your dancing shoes.

SERVICE

In order for us to provide the best service, it’s important that you address your waiter in the evening if you experience something that you are not satisfied with. It is very important, so we are able to give you and your company the best experience in the evening and handle any feedback afterwards.

TICKETS

Once you have ordered tickets for Wallmans Dinnerparty, you will receive a confirmation from us. You will not receive any ticket(s) and the confirmation is therefore your evidence of purchase. You do not have to bring the confirmation in the evening.

Please note that the purchase of tickets for Wallmans Dinnerparty is binding, which means that it is generally not possible to move a company from one day to another.

PAYMENT

When you book tickets online at wallmans.dk, the payment is made automatically.

If you contact Customer Care by phone or mail in order to book your tickets, the payment will be made by telephone via your credit card. If the payment has not already been made, we will ask you to transfer the amount within 3 business days after booking. You should have received a separate mail with a link for payment.

NB! The ticket prices exclude a service & corona fee of DKK 40 per person. In case of cancellation, the fees will not be refundable.

Unless otherwise agreed, you will not automatically receive a receipt for your payment from us. Completed payment will appear in your online bank. For foreign transfers please use the link for payment that you have received in a separate mail.

GIFT CERTIFICATES

If you wish to pay with a gift certificate/voucher, you have to bring the gift certificate/voucher on the evening and give it to your waiter. If you don’t bring the gift certificate/voucher, the gift card amount will be charged on the bill of the evening, and then you will get the money refunded once you have delivered the gift certificate/voucher to Wallmans.

PARKING

In the Circus Building we have the following options for parking:

Apcoa PARKING

Get a 50% discount on parking in Axel Towers. It is located directly in front of the the Circus Building’s main entrance*. Please use the “APCOA FLOW” app.

Click here and follow the procedure at apcoa.dk.

Please contact APCOA PARKING on +45 4526 7690 if you have any questions.

Q-park

Get a 15% discount on parking in the car park Q-Park Vesterport in Nyropsgade 42*. It is only a few minutes walk from the Circus Building.

  1. You pull a ticket at the entrance to the parking garage Q-Park Vesterport and then you park your car. Remember to bring your parking ticket when you leave the parking garage.
  2. When you enter the main entrance to the Circus Building, you will find Q-Park’s ticket machine next to the wardrobe. By entering your parking ticket at the ticket vending machine, the ticket is applied a barcode which subsequently triggers the discount.
  3. When you return to Q-Park Vesterport, insert the ticket into the payment machine. The discount is automatically deducted, and you can make your payment.

If you need to reserve a number of parking spaces in connection with a conference or event, please contact Q-Park directly for this service.

Read more about parking at Q-Park Vesterport.

*Wallmans cannot be held responsible for any technical problems with parking at Axel Towers or Q-Park. Unfortunately, if the app or vending machine doesn’t work, you can’t get a discount. Neither is a retroactive discount.

Taxa

TAXA 4×35 is a Taxa company, who offers our guest easy, fast and safe transportation to and from our events. The easiest way to order a taxi is to download TAXA 4×35’s free app for iOS or Android (search for TAXA 4×35 in App Store or Google Play) and order your taxi with a few clicks on your smartphone. You can read more about the app on TAXA 4×35’s website here: www.taxa.dk/en/download-taxa-app.

Please contact TAXA on telephone +45 3535 3535 if you have any questions.

CANCELLATION

Cancellation must be done by sending an email to wecare@wallmans.com.

CANCELLATION POLICY FOR GROUPS OF 19 PEOPLE OR LESS

Cancellation of tickets must be made to wecare@wallmans.com no later than 30 days before the show date. For a cancellation or reduction between 30 and 8 days before the show date, you will be charged 50% of the total price. By reduction or cancelation later than 8 days before the show date the full amount will be charged.

CANCELLATION POLICY FOR GROUPS MORE THAN 20 PEOPLE

Cancellation of tickets must be made to wecare@wallmans.com no later than 90 days before the show date. Up to 10% of the number of participants can be reduced free of charge up until 8 days before the show date. NB! In November and December it can not be reduced without costs.

For a cancellation or reduction of more than 10% of the number of participants done between 90 and 8 days before the show date, you will be charged 50% of the full price. By reduction or cancelation later than 8 days before the show date the full amount will be charged.

CANCELLATION POLICY COVID-19

We follow the government’s general rules and injunctions.

BY CANCELLATION
You will receive a voucher on the amount, which will be valid for 3 years.

DISEASE COVID-19

If 1 person in your company is infected with corona (documentation must be sent), the ticket for the infected person will be refunded, if we are notified no later than 9.00 on the show day itself *.

If you are only 2 people, and one of you is infected with corona, the booking can be moved to another day, if we are notified no later than 9.00 on the show day itself.

*In the event that the infected person is to be celebrated om the evening, the whole company can be moved to another day. 

FORCE MAJEURE

The customer cannot invoke force majeure as grounds for cancellation. In case of force majeure or closure based on the current situation, tickets will be moved to another date, or alternatively a gift certificate will be issued on the amount receivable. 

Illness and supplies

Please note that in certain cases, illness and other outside factors may affect the experience (food, service and show).

LOST PROPERTY

Any inquiries regarding lost property should be sent to Leif Andersen (Supervisor). Email: leif.andersen@wallmans.com, telephone +45 5166 0606. NB! In case the guest wishes to have send their lost property they will be charged an administration fee for the handling of the property.

WE CARE ABOUT THE ENVIRONMENT

In Wallmans, we have an active environmental policy, which constantly aims at reducing the company’s environmental footprint. Among other things, we are focusing on reducing food waste and waste in the restaurant. In addition, we have set up recycling bins for paper and cardboard, which are actively used by all departments.

Our professional chefs have years of experience in putting together an exquisite menu, both in terms of the selection and quantity of ingredients. Should you still be hungry after eating the selected menu, you can ask your waiter for an extra portion.

SHOW RESPONSIBILITY AND RESPECT

A visit to Wallmans Circus Building means a party with a great show, excellent food, delicious wine and other great drinks. There can be as many as 1.000 guests at a Wallmans Dinnerparty, and we expect that all our guests show a certain degree of responsibility and respect. If your behaviour proves a nuisance for Wallmans staff or the other guests, you will politely be escorted out of the Circus Building. If an excessive intake of alcohol should lead to vomiting during a dinner show, the guest in question will politely be escorted out of the Circus Building and subsequently fined DKK 800 for damage done to Wallmans’ property.

At Wallmans, we clearly distance ourselves from certain behaviors such as sexual harassment, violence and violent behavior, both in relation to our employees and our guests. Behavior of these types can lead to expulsion from our venue.